Customer Service Analyst

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Customer Service Analyst

Duties:

  • Manage  Inbound\outbound contacts on request, via phone, email and other applications.
  • Order Critical List management, proactively manage communication in timely manner.
  • Order Cancellation file management, proactively manage communication in timely manner.
  • Order Management, Liaise with Customers directly regarding status of anomaly orders.
  • Provide regular recommendations on process, tools and business improvements.
  • Work with multi-disciplined and multi-location teams, running multiple tickets simultaneously
  • Suggest areas for improvement in internal processes along with possible solutions.
  • Work closely with Client, Customer experience and account team to improve the processes of our existing customer service
  • Create and monitor internal cases for tracking wide range of issues that touch customer service flow, from process improvement, customer-reported issues and order problems

 

Project/Task Management

  • Work with internal and external teams to deliver tasks and document progress
  • Assist Account Management with production of scope documentation for projects to deliver results in timely manner

 

What you’ll need to succeed:

  • Minimum 2 years of experience in Customer Service Operations
  • Excellent customer service skills and ability to problem
  • Ability to respond appropriately to problem requests and test fixes to ensure problems have been adequately resolved
  • Proficiency with database management and software programs
  • Ability to prioritize and work in a fast paced environment
  • Supportive of company standards by collaborating, communicating, and cooperating with internal staff members and external clients in a timely and professional
  • Excellent written and verbal communication skills
  • Language Requirement: Portuguese/ French / Spanish / Italian

 

 

To discuss this role contact us on 061 362000 for further details.

APPLY FOR THIS POSITION

 

 

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