Customer Service with Languages

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Customer Service with Languages

 

In this customer service role you will be required to provide superior level customer services and business support to customers. Fluent English required with either fluent French, Italian, German, Polish or Spanish.

Duties:

Receive, comprehend and be able to communicate instruction from management.
Manage work activities assigned in line with time lines and objectives set.
Provide daily continual and structured feedback to management on all work activities, team issues and or office related issues.
Learn and apply all IT tools and systems required to complete the job in hand.
Learn and apply and communicate product knowledge to expert levels.
Learn and apply and communicate transit times knowledge to expert levels.
Learn and apply and communicate booking related knowledge to expert levels.
Learn and apply and communicate track and trace knowledge to expert levels.
Learn and apply and communicate complaint handling and claims handling knowledge to expert levels.
As identified by management, produce and analyse reports and data in line with requirements (be that on Company systems or Microsoft Office tools or other systems).
Liaise with Office Manager to ensure office equipment is in full working order and regularly maintained at all times. Equipment includes office fax, phones, PCs, printers, stationery provisions etc.
Monitoring company email address hourly and ensure tasks are managed in a timely manner.
Assist with the maintenance of the intranet folder data ensuring correct content, use, and distribution of information within it.
Assist with the development of procedures and processes in conjunction with the Supervisor and/or Manager.
Escalate customer issues from self, team or customer in a professional manner by receiving and communicating the information to the Supervisor and/or Manager. Act as Supervisor and/or Manager instructs to reinstall the customer’s faith in the company and avoid further escalation to claims.
Adher to all standards and procedures to ensure that business effectiveness and customer service quality remain at a superior level.
Handle any other business tasks assigned by Supervisor and/or Manager in line with instruction given. This profile can be reviewed and enriched at any time.

To discuss this role contact us on 061 362000 for further details.

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