Freight Forwarder

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Freight Forwarder

To meet and exceed customers’ requirements for the safe and efficient transport of their cargo from A to B, effectively and in accordance with company quality procedures and statutory requirements. Competent full operational control of client accounts to ensure SLA/ SOPs are adhered to


  • Accepting and processing import/export along with Cross Trade bookings
  • Communication to required network and carrier partners.
  • Checking and issuing all associated documentation such as master bills, house bills of lading and import & export customs compliance.
  • Monitoring International air freight shipments from booking acceptance, liaising with network offices and carrier suppliers to ensure timely delivery at required destinations.
  • Maintaining up to date visibility on all customer consignments and transit variances to adhere to customer service levels in line with SLA/SOPs.
  • Pro-active and efficient resolution of all operational problems/ invoice queries to maintain customer service levels in accordance with SLA/SOPs.
  • Pro-active liaison with network partners and suppliers to ensure required timelines are met.
  • Customer notification and coordination of problem solving and resolutions when required.
  • Ensure revenue/profit guidelines are in line with budgetary requirements.
  • Ensure expected customer service levels are maintained at all times as voice of the customer.
  • Issuing quotations, invoicing and suppliers purchase orders. Passing airline carrier accounts.
  • General administrative duties and issuing quotations where necessary


  • A minimum of 3-4 years previous experience in air/ocean freight forwarding is essential.
  • Experience in both Air imports and exports would be an advantage.
  • Account management experience desirable.


  • Excellent problem solving, planning and organising skills.
  • Excellent communication/telephone skills.
  • Strong administrative and customer service skills.
  • Ability to work under pressure using own initiative.
  • Proficient in Microsoft Excel/Word.


  • A role in a successful, dynamic company
  • Be a part of a strong team of performance driven colleagues
  • Competitive salary
  • Great future career prospects for advancement
  • A professional working environment


To discuss this role contact us on 061 362000 for further details.


  • Terms and Conditions



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