Freight Operations Team Member

• Primary point of contact with Client in building a partnerships for current & future business activity.
• To understand Client’s business and supply chain strategy and ensure busuness solutions match their requirements.
• Develop a strong working relationship with the Client customer Services and shipping departments.
• Proactively look for continuous improvements within the Client supply chain.
• Develop enhanced cost-effective service offerings for Client to ensure product integrity whilst in transit.
• Ensure that strong lines of communication are set-up and established and that timely information flows between both organisations.
• Work closely with  Operational Teams in developing enhanced solutions and service offerings for Client Ireland.
• Identify projects for ongoing process improvement

In Addition

• Become an integral part of the Client Materials Team.

• Manage day-to-day queries relating to freight shipments.
• Arrange and propose cost effective solutions for outbound transportation whilst maintaining Client delivery performance.
• Management and maintenance of rates structures, SOPs, KPIs etc.
• Develop and manage customer control tools.
• Control and management of escalation procedures.
• Maintain a strong link with Client operational departments.
• Meet customer escalations within agreed timelines.
• Deliver agreed business management reports to agreed timelines.
• Manage tight time frames, fine detail and a high volume of work in a changing environment.
• Comply with all Client GMP & GDP requirements.
• Attend all relevant project meetings and Quarterly Business Reviews.

• Collaborative information sharing – share information and collaborate in real-time.
• Early warning alerts and exception management – resolve supply chain disruptions before they disrupt the client’s business
• Predictive and prescriptive decision -support – using predictive and prescriptive analytics.

• 5 years multi-modal Freight Forwarding experience in Ireland.
• A concise understanding of Airline/Ocean & Land network & equipment capabilities
• A strong understanding of rates & peak operational periods
• A solid understanding of data management systems e.g. booking platforms, track & trace interfaces, Claims process mechanisms and other freight management systems
• IAA Aviation Security trained (ongoing training in line with current legislation)
• Strong planning and organising skills with the ability to multi-task whilst working to tight deadlines
• Ability to deliver key projects on-time and in line with objectives
• IT skills (intermediate e.g. excel, word, PowerPoint)
• Demonstrate strong effective technical operations competence
• Excellent analytical skills, problem-solving and decision skills in multi-functional settings
• Manage, identify & create KPI’s in line with Job functionality
• Flexibility to work in other operational functions in support of business demands.

To discuss this role contact us on 061 362000 for further details.

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