Freight Operations Team Member

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Freight Operations Team Member


  • Primary point of contact with Client in building a partnerships for current & future business activity.
  • To understand Client’s business and supply chain strategy and ensure busuness solutions match their requirements.
  • Develop a strong working relationship with the Client customer Services and shipping departments.
  • Proactively look for continuous improvements within the Client supply chain.
  • Develop enhanced cost-effective service offerings for Client to ensure product integrity whilst in transit.
  • Ensure that strong lines of communication are set-up and established and that timely information flows between both organisations.
  • Work closely with  Operational Teams in developing enhanced solutions and service offerings for Client Ireland.
  • Identify projects for ongoing process improvement


In Addition

  • Become an integral part of the Client Materials Team.
  • Manage day-to-day queries relating to freight shipments.
  • Arrange and propose cost effective solutions for outbound transportation whilst maintaining Client delivery performance.
  • Management and maintenance of rates structures, SOPs, KPIs etc.
  • Develop and manage customer control tools.
  • Control and management of escalation procedures.
  • Maintain a strong link with Client operational departments.
  • Meet customer escalations within agreed timelines.
  • Deliver agreed business management reports to agreed timelines.
  • Manage tight time frames, fine detail and a high volume of work in a changing environment.
  • Comply with all Client GMP & GDP requirements.
  • Attend all relevant project meetings and Quarterly Business Reviews.
  • Collaborative information sharing – share information and collaborate in real-time.
  • Early warning alerts and exception management – resolve supply chain disruptions before they disrupt the client’s business
  • Predictive and prescriptive decision -support – using predictive and prescriptive analytics.



  • 5 years multi-modal Freight Forwarding experience in Ireland.
  • A concise understanding of Airline/Ocean & Land network & equipment capabilities
  • A strong understanding of rates & peak operational periods
  • A solid understanding of data management systems e.g. booking platforms, track & trace interfaces, Claims process mechanisms and other freight management systems
  • IAA Aviation Security trained (ongoing training in line with current legislation)
  • Strong planning and organising skills with the ability to multi-task whilst working to tight deadlines
  • Ability to deliver key projects on-time and in line with objectives
  • IT skills (intermediate e.g. excel, word, PowerPoint)
  • Demonstrate strong effective technical operations competence
  • Excellent analytical skills, problem-solving and decision skills in multi-functional settings
  • Manage, identify & create KPI’s in line with Job functionality
  • Flexibility to work in other operational functions in support of business demands.


To discuss this role contact us on 061 362000 for further details.


  • Terms and Conditions



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